FAQ for Sellers

We've assembled the most common questions on Aeroxchange here.  If there is something we've missed, or you require further clarification, please contact us using this link.  We will get right back to you with an answer.

Frequently Asked Questions

How many businesses are on Aeroxchange?

The world's largest airlines are on Aeroxchange, representing 55% of global industry revenue.  Thousands of suppliers from around the world are also on the network, making Aeroxchange a dynamic and vibrant marketplace for aviation MRO materials and services.

For more information, see this page.

How many line items can I list in my catalogue?

There is no limit to the number of catalog line items.

How do I upload my catalogue?

Catalog data is uploaded in standard file formats (such as a spreadsheet) through a secure assigned FTP folder.  In addition, Aeroxchange can automate the upload process by creating a link to your back-office systems.  Real-time inventory data can thus be made available to your customers without ongoing effort.

Can I limit who has access to my catalogue?

Yes.  There are two options for listing your inventory.  The first is to upload a general catalogue that is accessible to anyone subscribed to buyer side services.  The second option is to upload a buyer-specific catalogue that is only accessible to buyers that are specified.  You can have one general catalogue and multiple buyer-specific catalogues.

How often do I need to update my catalogue?

There are certain minimum requirements.  Aeroxchange recommends updating your catalog frequently so buyers see up to date information.  Aeroxchange can automate the update process by creating a link to your back office systems.

Who has access to my transactional data on Aeroxchange?

Transactional data is limited to the two parties involved in the transaction.  Aeroxchange does not aggregate data or share participant's transaction data with any other party.

For more information, please read Securing Your Data

Does Aeroxchange manage transactions on behalf of buyers and suppliers?

Aeroxchange is a supply chain services provider and does not directly manage transactions.

Is my data secure on Aeroxchange?

All data is securely encrypted and all Aeroxchange systems and processes are SSAE16 SOC1 compliant.

For more information, please read Securing Your Data

Can suppliers also search for parts and repair capabilities on Aeroxchange?

Yes. You can search for parts and repair capabilities by subscribing to our buyer side services.

How do I become a member?

To become a member, subscribe to one or more of our seller-side or buyer-side services.

For more information, please read How to Start

What happens if a natural disaster causes all my data to be lost?

Aeroxchange has extensive disaster recovery systems and processes in place. 

For more information, please read Securing Your Data

I forgot my password.  What do I need to do to retrieve it?

You will need to click on the “login” link in the right hand corner at the top of this page. Click on “Forgot password?” and enter your user id. Answer the challenge question that you established during registration and the system send you a replacement temporary password. If you do not remember your user id or the answer to your challenge question, please contact Aeroxchange support at +1 (972) 556-8545.

What ERP or CRM Systems can Aeroxchange integrate with?

Aeroxchange can integrate with almost any back office system.  We have active integrations with SAP, Oracle and many other major software providers.  Please contact us for more information.

For more information, please read ERP Integration Services

What is the role of the company administrator?

The administrator is the primary point of contact for notifications from Aeroxchange.  The administrator is also responsible for management of user accounts.

How many users does a license to each module cover?

Aeroxchange is available on a subscription basis with no user license restrictions.

Where is Aeroxchange located?

Aeroxchange is located in Irving, Texas near the Dallas / Fort Worth airport.

For the address and a map, Aeroxchange Location

End FAQ

About Aeroxchange

Aeroxchange is the only electronic business network serving the aviation MRO industry. Founded in 2000, Aeroxchange has grown to serve aviation leaders including major airlines, MRO providers, airframe manufacturers, OEMs, part and component suppliers and repair service providers around the world.
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